{"id":14178,"date":"2026-10-29T14:03:28","date_gmt":"2026-10-29T12:03:28","guid":{"rendered":"https:\/\/voittogroup.com\/our-services\/mystery-shopping\/"},"modified":"2026-10-30T13:28:04","modified_gmt":"2026-10-30T11:28:04","slug":"mystery-shopping","status":"publish","type":"page","link":"https:\/\/voittogroup.com\/en\/our-services\/mystery-shopping\/","title":{"rendered":"Mystery Shopping"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14178\" class=\"elementor elementor-14178 elementor-14155\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6843980 e-con-full v27 v27-hide e-flex e-con e-parent\" data-id=\"6843980\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88a839f v27-css elementor-widget elementor-widget-html\" data-id=\"88a839f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\/* Voitto 2027 -osiot. 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.sv-panel{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-template-areas:\"tx img\" \"tx side\";grid-template-rows:auto 1fr;border:1px solid var(--line);border-radius:8px;overflow:hidden;background:#fff}\n.v27 .sv-panel.rev{grid-template-areas:\"img tx\" \"side tx\"}\n.v27 .sv-tx{grid-area:tx}\n.v27 .sv-tx{padding:clamp(28px,3.6vw,52px);display:flex;flex-direction:column;min-width:0}\n.v27 .sv-lbl{font-family:var(--fn);font-size:12px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--mu,#8A8A8A)}\n.v27 .sv-lbl b{color:var(--pk);font-weight:600}\n.v27 .sv-tx h3{font-size:clamp(26px,2.4vw,34px);line-height:1.15;margin-top:12px}\n.v27 .sv-when{font-family:var(--fn);font-size:15px;font-weight:600;line-height:1.45;color:var(--pk);margin-top:10px}\n.v27 .sv-tx p{font-family:var(--fs);font-size:17px;line-height:1.6;color:var(--tx);margin-top:14px}\n.v27 .sv-h{font-family:var(--fn);font-size:12px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--ink);margin-top:24px}\n.v27 .sv-inc{list-style:none;margin:10px 0 0;padding:0;border-top:1px solid var(--line)}\n.v27 .sv-inc li{font-family:var(--fn);font-size:15px;line-height:1.5;color:var(--ink);padding:10px 0 10px 24px;border-bottom:1px solid var(--line);position:relative}\n.v27 .sv-inc li::before{content:\"\u2192\";position:absolute;left:0;top:10px;color:var(--pk)}\n.v27 .sv-gain{margin-top:20px;background:#FDF2F7;border-radius:6px;padding:14px 16px;font-family:var(--fn);font-size:15px;line-height:1.5;color:var(--ink)}\n.v27 .sv-gain b{display:block;font-size:11px;letter-spacing:.15em;text-transform:uppercase;color:var(--pk);margin-bottom:4px}\n.v27 .sv-act{display:flex;flex-wrap:wrap;align-items:center;gap:14px 22px;margin-top:24px}\n.v27 .sv-case{display:block;margin-top:14px;border:1px solid var(--line);border-left:3px solid var(--pk);border-radius:6px;padding:12px 16px;text-decoration:none}\n.v27 .sv-case:hover{border-color:var(--pk)}\n.v27 .sv-case small{display:block;font-family:var(--fn);font-size:11px;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--pk)}\n.v27 .sv-case b{display:block;font-family:var(--fs);font-size:17px;line-height:1.35;color:var(--ink);margin-top:4px}\n.v27 .sv-scope{margin-top:16px;border-left:3px solid var(--ink);padding:2px 0 2px 14px;font-family:var(--fn);font-size:15px;line-height:1.55;color:var(--ink)}\n.v27 .sv-scope ul{margin:4px 0 0;padding-left:18px}\n.v27 .sv-scope li{margin:3px 0}\n.v27 .sv-scope b{display:block;font-size:11px;letter-spacing:.15em;text-transform:uppercase;color:var(--ink);margin-bottom:4px}\n.v27 .sv-case em{display:block;font-style:normal;font-family:var(--fn);font-size:14px;line-height:1.5;color:var(--tx);margin-top:6px}\n.v27 .sv-case span{display:inline-block;font-family:var(--fn);font-size:13px;font-weight:600;color:var(--pk);margin-top:6px}\n.v27 .sv-img{grid-area:img;background:#FDF2F7;padding:clamp(20px,2.8vw,44px) clamp(20px,2.8vw,44px) 0}\n.v27 .sv-img img{display:block;width:100%;height:auto;aspect-ratio:16\/9;object-fit:cover;border-radius:6px}\n.v27 .sv-side{grid-area:side;background:#FDF2F7;padding:clamp(18px,2vw,28px) clamp(20px,2.8vw,44px) clamp(24px,3vw,44px);display:flex;flex-direction:column;gap:14px;min-width:0}\n.v27 .sv-side .sv-gain,.v27 .sv-side .sv-case{background:#fff;margin-top:0}\n.v27 .sv-side .sv-act{margin-top:6px}\n.v27 .sv-side .sv-scope{background:#fff;border-left:0;border-radius:6px;padding:14px 16px;margin-top:0}\n.v27 .sv-side .sp-open{margin-top:0}\n@media(max-width:900px){.v27 .sv-side .sv-scope{background:#FDF2F7}}\n@media(max-width:900px){.v27 .sv-panel,.v27 .sv-panel.rev{grid-template-columns:1fr;grid-template-areas:\"img\" \"tx\" \"side\";grid-template-rows:auto}.v27 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.sp-mhead{display:grid!important;grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr);gap:clamp(32px,5vw,80px)!important;align-items:center!important}\n.v27 .sp-mimg img{width:100%!important;max-width:none!important;height:auto!important;aspect-ratio:16\/9;object-fit:cover;border-radius:8px!important;display:block}\n.v27 .sp-cmp b,.v27 .sv-tx h3,.v27 .sp-steps h3,.v27 .sv-case b{font-family:var(--fs);font-weight:600}\n.v27 .sp-steps h3,.v27 .sv-tx h3{color:var(--ink);margin:0}\n.v27 .sp-steps h3{margin-top:8px}.v27 .sv-tx h3{margin-top:12px}\n.v27 .sp-foot p{font-family:var(--fn);font-size:15px;line-height:1.6;color:var(--tx);margin-top:24px;max-width:760px}\n.v27 .sp-lead p{max-width:760px}\n.v27 .sv-tx p,.v27 .sp-cmp p,.v27 .sp-steps p{margin-bottom:0}\n.v27 .sv-tx p{margin-top:14px}\n.v27 .sv-btn{display:inline-flex;align-items:center;gap:10px;font-family:var(--fn);font-size:15px;font-weight:600;line-height:1;height:48px;padding:0 26px;border-radius:500px;border:1px solid var(--pk);color:var(--pk)!important;background:transparent;text-decoration:none!important;transition:background .2s,color .2s}\n.v27 .sv-btn:hover{background:var(--pk);color:#fff!important}\n.v27.sp-jump{background:#fff;border-bottom:1px solid var(--line)}\n.v27 .sp-jump-in{display:flex;flex-wrap:wrap;align-items:center;gap:10px 28px;padding:18px 0}\n.v27 .sp-jump-in span{font-family:var(--fn);font-size:12px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--mu)}\n.v27 .sp-jump-in a{font-family:var(--fn);font-size:16px;font-weight:600;color:var(--ink)!important;text-decoration:none!important;border-bottom:2px solid var(--pk);padding-bottom:2px}\n.v27 .sp-jump-in a:hover{color:var(--pk)!important}\n.v27 .sp-stat p{font-family:var(--fn);margin:22px 0 0;padding-top:18px;border-top:1px solid var(--line)}.v27 .sp-stat b{display:block;font-family:var(--fs);font-size:40px;line-height:1;color:var(--pk)}.v27 .sp-stat span{display:block;font-size:16px;color:var(--ink);margin-top:6px}.v27 .sp-stat small{display:block;font-size:13px;color:var(--tx);margin-top:4px}\n.v27 .sp-nps p{font-family:var(--fn);margin-top:24px}.v27 .sp-nps b{font-size:16px;color:var(--ink)}.v27 .sp-nps small{display:block;font-size:13px;color:var(--tx);margin-top:4px}\n.v27 .sp-q{background:#fff;border:1px solid var(--line);border-left:5px solid var(--pk);border-radius:8px;padding:28px 30px;margin:0}\n.v27 .sp-q p{font-family:var(--fs);font-size:clamp(21px,1.8vw,26px);line-height:1.4;color:var(--ink);margin:0}\n.v27 .sp-q cite{display:block;font-style:normal;font-family:var(--fn);font-size:14px;color:var(--tx);margin-top:16px}\n.v27 .sp-q cite b{display:block;color:var(--ink)}\n.v27 .sp-self{background:#FDF2F7;border-radius:8px;padding:clamp(28px,4vw,48px);display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);gap:clamp(24px,4vw,64px);align-items:center}\n.v27 .sp-self .eb{font-family:var(--fn);font-size:12px;font-weight:600;letter-spacing:.15em;text-transform:uppercase;color:var(--pk)}\n.v27 .sp-self h2{font-family:var(--fs);font-size:clamp(28px,2.6vw,40px);font-weight:600;line-height:1.15;color:var(--ink);margin:12px 0 0}\n.v27 .sp-self p{font-family:var(--fs);font-size:19px;line-height:1.6;color:var(--ink);margin:0}\n.v27 .sp-ukk{max-width:860px;margin-top:28px;border-top:1px solid var(--line)}\n.v27 .sp-ukk details{border-bottom:1px solid var(--line);padding:18px 0}\n.v27 .sp-ukk summary{cursor:pointer;font-family:var(--fn);font-size:17px;font-weight:600;color:var(--ink);list-style:none;position:relative;padding-right:34px}\n.v27 .sp-ukk summary::-webkit-details-marker{display:none}\n.v27 .sp-ukk summary::after{content:\"+\";position:absolute;right:4px;top:-3px;font-size:24px;color:var(--pk)}\n.v27 .sp-ukk details[open] summary::after{content:\"\\2212\"}\n.v27 .sp-ukk p{font-family:var(--fn);font-size:16px;line-height:1.65;color:var(--tx);margin-top:12px;max-width:760px}\n.v27 .sv-panel{scroll-margin-top:64px}\n#menetelma,#palvelut,#ukk,#kerro{scroll-margin-top:64px}\n@media(max-width:1024px){.v27 .sp-two,.v27 .sp-self,.v27 .sp-mhead{grid-template-columns:1fr!important}#menetelma,#palvelut,#ukk,#kerro,.v27 .sv-panel{scroll-margin-top:120px}}\n@media(max-width:600px){#menetelma,#palvelut,#ukk,#kerro,.v27 .sv-panel{scroll-margin-top:88px}}\n\n.vg-nps{--d:clamp(168px,12vw,200px);width:var(--d);height:var(--d);border-radius:50%;background:#fff;color:#E6007E;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;box-shadow:0 14px 34px rgba(31,41,55,.22);padding:14px;box-sizing:border-box;overflow:hidden}\n.vg-nps small{font-family:Inter,Arial,sans-serif;font-size:11px;font-weight:600;letter-spacing:.18em;line-height:1}\n.vg-nps b{font-family:'Source Serif 4',Georgia,serif;font-size:clamp(44px,3.3vw,58px);line-height:1;font-weight:600;margin-top:4px}\n.vg-nps span{font-family:Inter,Arial,sans-serif;font-size:12px;line-height:1.28;color:#1F2937;margin-top:6px;max-width:78%}\n.vg-nps em{font-family:Inter,Arial,sans-serif;font-style:normal;font-size:9px;line-height:1.25;color:#6B7280;margin-top:5px;max-width:92%}\n@media(max-width:1024px){.vg-nps{--d:140px;padding:10px}.vg-nps b{font-size:38px}.vg-nps span{font-size:10px}.vg-nps em{font-size:8px}}\n\n\/* Heron teksti samasta kohdasta ylh\u00e4\u00e4lt\u00e4 ja NPS 100 -merkki saumaan (Tomi 29.10.2026) *\/\n@media(min-width:1025px){.v27.v27-hx .v27-hx-l{justify-content:flex-start!important;padding-top:clamp(96px,16vh,168px)!important}}\n@media(min-width:1025px) and (max-width:1366px){.v27.v27-hx .v27-hx-l{padding-top:clamp(72px,12vh,120px)!important}}\n.e-con:has(> .vg-nps-w){overflow:visible!important}\n.vg-nps-w{position:absolute!important;left:0;bottom:clamp(28px,9%,88px);transform:translateX(-30%);z-index:5;width:auto!important;max-width:none!important;margin:0!important}\n@media(max-width:1024px){.vg-nps-w{left:auto;right:16px;bottom:auto;top:0;transform:translateY(-50%)}}\n\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efc824a e-con-full v27 v27-full v27-hx pv-hx e-flex e-con e-parent\" data-id=\"efc824a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-532f7bc e-con-full v27-hx-l e-flex e-con e-child\" data-id=\"532f7bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a406921 v27-kick elementor-widget elementor-widget-heading\" data-id=\"a406921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Mystery Shopping<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9dac4a v27-h1 elementor-widget elementor-widget-heading\" data-id=\"c9dac4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Mystery Shopping shows what your customers experience in-store and in customer service.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d99f238 v27-hx-tx elementor-widget elementor-widget-text-editor\" data-id=\"d99f238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scores tell you the level, but not what to fix. We visit your stores, partners, or customer service like an ordinary customer would. You get comparable findings and fixes, which we go through with you \u2014 and with your partners where needed.<\/p><ul class=\"pv-pts\"><li>You&#8217;ll know what customers are actually told when they ask about your product.<\/li><li>You&#8217;ll see exactly where the sale is lost and what to fix first.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5133ce2 e-con-full v27-hx-r e-flex e-con e-child\" data-id=\"5133ce2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2026a v27-cover elementor-widget elementor-widget-image\" data-id=\"ce2026a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1536\" height=\"864\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61-1536x864.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-13707\" alt=\"\" srcset=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61-1536x864.jpg 1536w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61-300x169.jpg 300w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61-1024x576.jpg 1024w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61-768x432.jpg 768w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/61.jpg 1920w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8658233 e-con-full v27 sp-jump e-flex e-con e-parent\" data-id=\"8658233\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-6652c38 e-con-full v27-w e-flex e-con e-child\" data-id=\"6652c38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62d8f73 sp-jump-w elementor-widget elementor-widget-html\" data-id=\"62d8f73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"sp-jump-in\" aria-label=\"Palvelut t\u00e4ll\u00e4 sivulla\"><span>Services on this page<\/span><a href=\"#myymalat\">Your own stores<\/a><a href=\"#kumppanit\">Partners and resellers<\/a><a href=\"#asiakaspalvelu\">Customer service by phone and online<\/a><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-332f2e5 e-con-full v27 v27-sec e-flex e-con e-parent\" data-id=\"332f2e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-1664333 e-con-full v27-w e-flex e-con e-child\" data-id=\"1664333\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-106e4f0 e-con-full sp-two sp-tl e-flex e-con e-child\" data-id=\"106e4f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-c79f9f1 e-con-full sp-l e-flex e-con e-child\" data-id=\"c79f9f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8bd70 v27-eb elementor-widget elementor-widget-heading\" data-id=\"5b8bd70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Does this sound familiar?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e3195 v27-h2 elementor-widget elementor-widget-heading\" data-id=\"d8e3195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The product is good and the brand is strong. Yet the sale is still decided in the store.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8d2e4 pv-t elementor-widget elementor-widget-text-editor\" data-id=\"2c8d2e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The campaign is planned, materials delivered, and salespeople trained. Then a customer walks into the store and asks about your product.<\/p><p>What they&#8217;re told depends on who&#8217;s on shift and what they remember. From that moment on, management usually sees only the sales figures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0d199 sp-rs-w elementor-widget elementor-widget-html\" data-id=\"bd0d199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sp-rs\"><b>9\/10<\/b><p>executives believe customer loyalty has grown in recent years. Only 4\/10 consumers agree.<\/p><small>Source: <a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/commercial-excellence\/library\/2025-customer-experience-survey.html\" target=\"_blank\" rel=\"noopener\">PwC Customer Experience Survey 2025, USA, 5,511 consumers and 406 executives<\/a><\/small><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9abec3a e-con-full sp-r sp-tl-r e-flex e-con e-child\" data-id=\"9abec3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aef516 sp-list elementor-widget elementor-widget-text-editor\" data-id=\"9aef516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Salespeople are friendly and know the product, but the offer and the close never happen.<\/li><li>The campaign shows up in the plans, but customers don&#8217;t notice it in the store.<\/li><li>Someone else is selling your product, and you have no visibility into what customers are told.<\/li><li>It&#8217;s been a while since the last test, and no one knows which way things have gone.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d573bbd sp-cmp-w sp-tl-cmp elementor-widget elementor-widget-html\" data-id=\"d573bbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.v27 .sp-tl-r{padding-top:44px}.v27 .sp-tl-cmp,.v27 .elementor-widget.sp-tl-cmp{margin-top:clamp(40px,5vw,64px)!important}.v27 .sp-cmp-x .row{grid-template-columns:repeat(3,minmax(0,1fr))}.v27 .sp-cmp-x .col.sp-ev{background:#fff!important;border-top:3px solid var(--pk)}.v27 .sp-cmp-x .sp-ev small{display:block;font-family:var(--fn);font-size:11px;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--pk);margin-bottom:8px}.v27 .sp-cmp-x .sp-ev b{color:var(--ink)!important;font-size:18px!important;line-height:1.45}.v27 .sp-cmp-x .sp-ev a{display:inline-block;margin-top:12px;font-family:var(--fn);font-size:14px;font-weight:600;color:var(--pk)!important;text-decoration:none!important}.v27 .sp-rs{margin-top:30px;padding-top:22px;border-top:1px solid var(--line)}.v27 .sp-rs b{display:block;font-family:var(--fs);font-size:46px;line-height:1;font-weight:600;color:var(--pk)}.v27 .sp-rs p{font-family:var(--fn);font-size:16px!important;line-height:1.5!important;color:var(--ink);margin:10px 0 0!important;max-width:540px}.v27 .sp-rs small{display:block;font-family:var(--fn);font-size:13px;line-height:1.5;color:var(--tx);margin-top:8px}.v27 .sp-rs a{color:var(--tx)!important;text-decoration:underline!important;text-underline-offset:3px}@media(max-width:1024px){.v27 .sp-tl-r{padding-top:0}}@media(max-width:900px){.v27 .sp-cmp-x .row{grid-template-columns:1fr}.v27 .sp-cmp-x .col+.col{border-left:0!important;border-top:1px solid var(--line)}.v27 .sp-cmp-x .col.sp-ev{border-top:3px solid var(--pk)}}<\/style><div class=\"sp-cmp\"><div class=\"row\"><div class=\"col\"><b>Myyntiluvut kertovat, mit\u00e4 myytiin<\/b><span>Paljonko kauppaa syntyi ja miss\u00e4 myym\u00e4l\u00f6iss\u00e4.<\/span><\/div><div class=\"col\"><b>Mystery Shopping kertoo, miksi<\/b><span>Mit\u00e4 asiakkaalle sanottiin, mit\u00e4 h\u00e4nelt\u00e4 kysyttiin ja miss\u00e4 kohtaa h\u00e4n olisi ostanut.<\/span><\/div><\/div><p>Myyntiluvut n\u00e4ytt\u00e4v\u00e4t, miss\u00e4 myym\u00e4l\u00e4ss\u00e4 kauppa j\u00e4i syntym\u00e4tt\u00e4. Mystery Shopping n\u00e4ytt\u00e4\u00e4, miss\u00e4 kohtaa keskustelua.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bd777c e-con-full v27 v27-sec v27-off e-flex e-con e-parent\" data-id=\"8bd777c\" data-element_type=\"container\" data-e-type=\"container\" id=\"menetelma\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ee0c32d e-con-full v27-w e-flex e-con e-child\" data-id=\"ee0c32d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-350a40a e-con-full sp-mhead e-flex e-con e-child\" data-id=\"350a40a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-bb5457d e-con-full sp-mh-l e-flex e-con e-child\" data-id=\"bb5457d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0ffe9 v27-eb elementor-widget elementor-widget-heading\" data-id=\"cc0ffe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">What is Mystery Shopping?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea00497 v27-h2 elementor-widget elementor-widget-heading\" data-id=\"ea00497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We visit like an ordinary customer and tell you what we saw.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaff271 pv-t elementor-widget elementor-widget-text-editor\" data-id=\"eaff271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mystery Shopping means a tester visits your store, partner, or customer service as a secret shopper \u2014 just like an ordinary customer. They record what they were told and what was left unsaid.<\/p><p>The findings are compared against what the customer should experience. From there, we make fixes to sales, service, and materials. That&#8217;s why we start with you: management and the team first explain what a good customer encounter looks like.<\/p><p><b>An outsider notices what the people inside the company have grown used to.<\/b> The tester looks at the experience through a new customer&#8217;s eyes. They don&#8217;t know your industry&#8217;s internal jargon, so they notice things an industry professional would easily overlook.<\/p><p>The right answers go into the question framework from you, so the tester doesn&#8217;t need to be an expert in your field.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b8f8d4 e-con-full sp-mh-r e-flex e-con e-child\" data-id=\"2b8f8d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5de49 sp-mimg elementor-widget elementor-widget-image\" data-id=\"1e5de49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19-1024x576.jpg\" class=\"attachment-large size-large wp-image-13008\" alt=\"\" srcset=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19-1024x576.jpg 1024w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19-300x169.jpg 300w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19-768x432.jpg 768w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19-1536x864.jpg 1536w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/06\/19.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7cf4c2 sp-steps-w elementor-widget elementor-widget-html\" data-id=\"e7cf4c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sp-steps\"><article><div class=\"n\">01<\/div><h3>Management and the team define what the customer should experience<\/h3><p>We go through your goals, campaigns, and sales staff guidelines with you. From this we build a question framework: what's tested, in which channels, and what the findings are compared against.<\/p><\/article><article><div class=\"n\">02<\/div><h3>The tester visits stores and makes contact<\/h3><p>Visits and contacts are made to stores, partners, or customer service within an agreed timeframe. Findings from each visit are recorded according to the question framework.<\/p><\/article><article><div class=\"n\">03<\/div><h3>Findings become an action list<\/h3><p>We compile the findings and highlight the points that decide the sale. We suggest what to fix first. You decide where to start.<\/p><\/article><article><div class=\"n\">04<\/div><h3>Debrief for management and partners<\/h3><p>We go through the findings with management and, where needed, with your partners. The debrief focuses on what's working and what could be done better. The baseline is kept for the next test.<\/p><\/article><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a7b4b sp-foot elementor-widget elementor-widget-text-editor\" data-id=\"69a7b4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Mystery Shopping shows what happens in the store.<\/b> <a href=\"https:\/\/voittogroup.com\/en\/our-services\/customer-insight\/#ostosyyanalyysi\">Customer interviews<\/a> show why the customer bought \u2014 or didn&#8217;t. Together, they reveal both the point of failure and the reason behind it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b1a7fa4 e-con-full v27 v27-sec e-flex e-con e-parent\" data-id=\"b1a7fa4\" data-element_type=\"container\" data-e-type=\"container\" id=\"palvelut\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7b19aa1 e-con-full v27-w e-flex e-con e-child\" data-id=\"7b19aa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65486c3 v27-eb elementor-widget elementor-widget-heading\" data-id=\"65486c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Mystery Shopping services<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e56c14c v27-h2 elementor-widget elementor-widget-heading\" data-id=\"e56c14c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We test the channel where your customers meet you.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f21c2ea v27-lead sp-lead elementor-widget elementor-widget-text-editor\" data-id=\"f21c2ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customers meet you in your own store, in a partner&#8217;s store, by phone, or online. We choose the channels and number of visits based on what you want to know, and tailor the question framework to your industry and goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adcbd8b sv-w elementor-widget elementor-widget-html\" data-id=\"adcbd8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sv\"><article class=\"sv-panel\" id=\"myymalat\"><div class=\"sv-img\"><img decoding=\"async\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/05\/6-1024x576.jpg\" srcset=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/05\/6-1024x576.jpg 1024w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/05\/6-1536x864.jpg 1536w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/05\/6.jpg 1920w\" sizes=\"(max-width: 900px) 100vw, 50vw\" alt=\"A customer checks the time in the middle of a busy day\" loading=\"lazy\"><\/div><div class=\"sv-tx\"><div class=\"sv-lbl\">Mystery Shopping<\/div><h3>Your own stores<\/h3><div class=\"sv-when\">When you want to know how customers are greeted in your stores<\/div><p>A tester visits your stores as a customer. You'll see how the customer is greeted, how their needs are identified, and how products and campaigns are presented to them.<\/p><div class=\"sv-h\">The service includes<\/div><ul class=\"sv-inc\"><li>A question framework based on your goals and sales staff guidelines<\/li><li>Test visits to selected stores<\/li><li>Findings on greeting, needs assessment, offering, and closing the sale<\/li><li>Debrief for management and store managers<\/li><\/ul><\/div><div class=\"sv-side\"><div class=\"sv-gain\"><b>What you get<\/b>Store-specific findings and an action list showing what to do first.<\/div><div class=\"sv-scope\"><b>Delivery<\/b><ul><li>Starting from a few stores, expandable into a nationwide network<\/li><li>Number of visits and rounds based on the size and needs of your chain<\/li><li>One test round or several rounds with comparisons<\/li><\/ul><\/div><div class=\"sv-act\"><a class=\"sv-btn\" href=\"#kerro\" data-topic=\"Omat myym\u00e4l\u00e4t\">I'd like to hear more about testing our own stores <span>\u2192<\/span><\/a><\/div><\/div><\/article><article class=\"sv-panel rev\" id=\"kumppanit\"><div class=\"sv-img\"><img decoding=\"async\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/67-1024x576.jpg\" srcset=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/67-1024x576.jpg 1024w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/67-1536x864.jpg 1536w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/67.jpg 1920w\" sizes=\"(max-width: 900px) 100vw, 50vw\" alt=\"City billboards where brands compete for customer attention\" loading=\"lazy\"><\/div><div class=\"sv-tx\"><div class=\"sv-lbl\">Mystery Shopping<\/div><h3>Partners and resellers<\/h3><div class=\"sv-when\">When someone else is selling your product<\/div><p>When your product is sold in a partner's store, the customer meets you through someone else's salesperson. We test how your product is presented, whether a competitor is recommended instead, and whether your product is offered at all.<\/p><div class=\"sv-h\">The service includes<\/div><ul class=\"sv-inc\"><li>A baseline from a previous test, if one has been done<\/li><li>Test visits to partner stores<\/li><li>Findings on product presentation, competitor recommendations, and upselling by partner<\/li><li>Debrief for you and your partners, plus refinements to training and materials<\/li><\/ul><div class=\"sv-scope\"><b>Delivery<\/b><ul><li>Number of visits based on how many partners and stores are tested<\/li><li>Debrief with partners too, if agreed<\/li><\/ul><\/div><\/div><div class=\"sv-side\"><div class=\"sv-gain\"><b>What you get<\/b>A shared picture for you and your partners of how your product is being sold and what to improve first.<\/div><a class=\"sv-case\" href=\"https:\/\/voittogroup.com\/en\/customer-stories\/mystery-shopping-takes-partner-sales-to-a-new-level\/\"><small>Customer story \u00b7 F-Secure Oyj<\/small><b>Mystery shopping takes partner sales to a new level<\/b><em>The study's findings served as the launchpad for a new sales approach, shifting the focus from features to offering peace of mind.<\/em><em>The 30-second rule. Greeting the customer and identifying their needs within the first minute of entering the store.<\/em><em>The mystery shopping project ran for a total of eight weeks.<\/em><span>Read the story \u2192<\/span><\/a><div class=\"sv-act\"><a class=\"sv-btn\" href=\"#kerro\" data-topic=\"Kumppanit ja j\u00e4lleenmyyj\u00e4t\">I'd like to hear more about testing our partners <span>\u2192<\/span><\/a><\/div><\/div><\/article><article class=\"sv-panel\" id=\"asiakaspalvelu\"><div class=\"sv-img\"><img decoding=\"async\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/60-1024x576.jpg\" srcset=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/60-1024x576.jpg 1024w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/60-1536x864.jpg 1536w, https:\/\/voittogroup.com\/wp-content\/uploads\/2026\/07\/60.jpg 1920w\" sizes=\"(max-width: 900px) 100vw, 50vw\" alt=\"A customer makes a call and shops online, card in hand\" loading=\"lazy\"><\/div><div class=\"sv-tx\"><div class=\"sv-lbl\">Mystery Shopping<\/div><h3>Customer service by phone and online<\/h3><div class=\"sv-when\">When a customer makes contact before or after purchase<\/div><p>A tester calls, sends a message, or shops in your online store. You'll see how quickly the customer gets a response, whether their question is understood, and whether the interaction leads to a sale.<\/p><div class=\"sv-h\">The service includes<\/div><ul class=\"sv-inc\"><li>Test contacts by phone, email, message, or online store<\/li><li>Findings on response time, needs assessment, and offering<\/li><li>A comparison against what your guidelines promise the customer<\/li><li>Debrief for customer service and sales managers<\/li><\/ul><\/div><div class=\"sv-side\"><div class=\"sv-gain\"><b>What you get<\/b>Insight into exactly where customers are left without an answer or buy elsewhere.<\/div><div class=\"sv-scope\"><b>Delivery<\/b><ul><li>Number of contacts based on how many channels are tested<\/li><li>Can be combined with store testing<\/li><\/ul><\/div><div class=\"sv-act\"><a class=\"sv-btn\" href=\"#kerro\" data-topic=\"Asiakaspalvelu puhelimessa ja verkossa\">I'd like to hear more about testing customer service <span>\u2192<\/span><\/a><\/div><\/div><\/article><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761a0f4 sp-foot elementor-widget elementor-widget-text-editor\" data-id=\"761a0f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Channels can be tested on their own or together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e2f1b5 e-con-full v27 v27-sec v27-off e-flex e-con e-parent\" data-id=\"0e2f1b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-94aaa5c e-con-full v27-w sp-two e-flex e-con e-child\" data-id=\"94aaa5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-f502b78 e-con-full sp-l e-flex e-con e-child\" data-id=\"f502b78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d34f1e2 v27-eb elementor-widget elementor-widget-heading\" data-id=\"d34f1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">What our customers say<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b297cbd v27-h2 elementor-widget elementor-widget-heading\" data-id=\"b297cbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our customers describe what the collaboration led to.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5401dc pv-t elementor-widget elementor-widget-text-editor\" data-id=\"e5401dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An NPS of 100 tells us our customers recommend us. The number doesn&#8217;t tell us why, so we let the customer tell us themselves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-061cae8 sp-nps elementor-widget elementor-widget-text-editor\" data-id=\"061cae8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>NPS 100 \u00b7 Our customers recommend us<\/b><small>Trustmary customer survey 2026<\/small><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83723ab e-con-full sp-r e-flex e-con e-child\" data-id=\"83723ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd0d75 sp-q-w elementor-widget elementor-widget-html\" data-id=\"4bd0d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"sp-q\"><p>\"You didn't dwell on the weaker results at all \u2014 quite the opposite, your approach was encouraging and supportive.\"<\/p><cite><b>Jussi Koskinen<\/b>Head of Service Provider Business, Finland and Baltics \u00b7 F-Secure<\/cite><\/blockquote>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27c95dd e-con-full v27 v27-sec e-flex e-con e-parent\" data-id=\"27c95dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-797a71a e-con-full v27-w e-flex e-con e-child\" data-id=\"797a71a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f907eb9 sp-self-w elementor-widget elementor-widget-html\" data-id=\"f907eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sp-self\"><div><p class=\"eb\">Try it yourself<\/p><h2>One colleague and three questions.<\/h2><\/div><p>If you'd like to try it yourself, ask a colleague who isn't known in the store to ask three things about your product: what it costs, why to choose it, and what else is recommended with it. If the answers match what's in your sales staff guidelines, you're in good shape. If they surprise you, it's worth a conversation.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bcb469 e-con-full v27 v27-sec v27-off e-flex e-con e-parent\" data-id=\"6bcb469\" data-element_type=\"container\" data-e-type=\"container\" id=\"ukk\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-2524826 e-con-full v27-w e-flex e-con e-child\" data-id=\"2524826\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-111195e v27-eb elementor-widget elementor-widget-heading\" data-id=\"111195e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36e6a07 v27-h2 elementor-widget elementor-widget-heading\" data-id=\"36e6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What people ask about Mystery Shopping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edb2204 sp-ukk-w elementor-widget elementor-widget-html\" data-id=\"edb2204\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sp-ukk\"><details><summary>Why not test our own stores ourselves?<\/summary><p>You can test it yourself too. But your own people are often recognized in the store. Once a salesperson knows the person asking is from the company, the conversation changes. That's not the salesperson's fault \u2014 it's the situation. An outside tester sees the same thing an ordinary customer would. We bring the findings together into one clear picture and bring in solutions from outside your own industry too. Testing doesn't take time away from sales work.<\/p><\/details><details><summary>What gets tested in Mystery Shopping?<\/summary><p>We agree on this with you based on your goals. Common areas tested include how the customer is greeted, needs assessment, product presentation, handling the customer's doubts, upselling, and closing the sale.<\/p><\/details><details><summary>How many visits are needed?<\/summary><p>The test can start with a few stores and expand into a nationwide network. The number of visits and rounds is tailored to the size and needs of your company \u2014 how many stores, partners, or channels are tested, and how detailed a picture you want. We agree on the number with you before starting.<\/p><\/details><details><summary>Will staff and partners know about the test?<\/summary><p>We agree on this with you before starting. The purpose of the test isn't to catch mistakes but to see what the customer experiences. That's why the debrief focuses on what's working and what could be done better. We hold the debrief with partners together with you.<\/p><\/details><details><summary>Can Mystery Shopping be done by phone or online?<\/summary><p>Yes. The tester calls, sends a message, or shops in your online store just like any other customer.<\/p><\/details><details><summary>What happens after the test?<\/summary><p>In the debrief, you decide what to fix first. We can help with the fixes too \u2014 for example, in sales staff coaching or materials. A follow-up test shows whether the change has reached the customer.<\/p><\/details><\/div><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Miksi emme testaisi myym\u00e4l\u00f6it\u00e4 itse?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Voitte testata itsekin. Oma v\u00e4ki tunnetaan usein myym\u00e4l\u00e4ss\u00e4. Kun myyj\u00e4 tiet\u00e4\u00e4 kysyj\u00e4n olevan talosta, keskustelu muuttuu. Se ei johdu myyj\u00e4st\u00e4 vaan asetelmasta. Ulkopuolinen testaaja n\u00e4kee saman kuin tavallinen asiakas. Kokoamme havainnot yhdeksi kuvaksi ja tuomme ratkaisuja my\u00f6s oman toimialanne ulkopuolelta. Testaaminen ei vie aikaa myyntity\u00f6lt\u00e4.\"}}, {\"@type\": \"Question\", \"name\": \"Mit\u00e4 Mystery Shoppingissa testataan?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Sovimme sen kanssanne tavoitteidenne mukaan. 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Testin tarkoitus ei ole etsi\u00e4 virheit\u00e4 vaan n\u00e4hd\u00e4, mit\u00e4 asiakas kokee. Siksi purussa keskityt\u00e4\u00e4n siihen, mik\u00e4 toimii ja mit\u00e4 voi tehd\u00e4 paremmin. Kumppaneiden purun teemme yhdess\u00e4 teid\u00e4n kanssanne.\"}}, {\"@type\": \"Question\", \"name\": \"Voiko Mystery Shoppingin tehd\u00e4 puhelimessa tai verkossa?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Voi. Testaaja soittaa, l\u00e4hett\u00e4\u00e4 viestin tai asioi verkkokaupassa kuten kuka tahansa asiakas.\"}}, {\"@type\": \"Question\", \"name\": \"Mit\u00e4 testin j\u00e4lkeen tapahtuu?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Purussa p\u00e4\u00e4t\u00e4tte, mit\u00e4 korjataan ensin. Voimme olla mukana korjauksissa, esimerkiksi myyjien valmennuksessa tai materiaaleissa. Uusintatesti n\u00e4ytt\u00e4\u00e4, onko muutos n\u00e4kynyt asiakkaalle asti.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2515310 e-con-full v27 v27-sec e-flex e-con e-parent\" data-id=\"2515310\" data-element_type=\"container\" data-e-type=\"container\" id=\"tekijat\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-762351e e-con-full v27-w e-flex e-con e-child\" data-id=\"762351e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6c2be8 v27-eb elementor-widget elementor-widget-heading\" data-id=\"b6c2be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Authors<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3419c60 v27-h2 elementor-widget elementor-widget-heading\" data-id=\"3419c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who you'll meet when you get in touch.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aabc545 tmc-w elementor-widget elementor-widget-html\" data-id=\"aabc545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\/* Tiivis tiimiosio palvelusivuille (Tomi 30.10.2026) *\/\n.v27 .tmc-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;margin-top:28px}\n.v27 .tmc{display:flex;gap:18px;align-items:flex-start;background:#fff;border:1px solid var(--line,#E5E3DE);border-top:3px solid var(--pk,#E6007E);border-radius:8px;padding:20px}\n.v27 .tmc img{display:block;width:96px!important;height:96px!important;max-width:none!important;flex:0 0 96px;object-fit:cover;object-position:50% 18%;border-radius:6px!important}\n.v27 .tmc h3{font-family:var(--fs,'Source Serif 4',Georgia,serif)!important;font-size:22px!important;line-height:1.25!important;font-weight:600!important;color:var(--ink,#1A1A1A)!important;margin:0!important;letter-spacing:0!important;text-transform:none!important}\n.v27 .tmc-r{font-family:var(--fn,Inter,system-ui,sans-serif);font-size:12px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--pk,#E6007E);margin-top:4px;line-height:1.4}\n.v27 .tmc p{font-family:var(--fn,Inter,system-ui,sans-serif);font-size:16px!important;line-height:1.5!important;color:var(--ink,#1A1A1A);margin:10px 0 0!important}\n.v27 .tmc p.tmc-bg{font-size:14px!important;color:var(--tx,#4A4A4A);margin-top:4px!important}\n.v27 .tmc a{display:inline-block;margin-top:10px;font-family:var(--fn,Inter,system-ui,sans-serif);font-size:15px!important;font-weight:600;color:var(--pk,#E6007E)!important;text-decoration:none!important}\n.v27 .tmc a:hover{text-decoration:underline!important;text-underline-offset:4px}\n@media(max-width:1199px){.v27 .tmc-grid{grid-template-columns:1fr;max-width:640px}}\n@media(max-width:600px){.v27 .tmc{padding:18px;gap:14px}.v27 .tmc img{width:80px!important;height:80px!important;flex-basis:80px}.v27 .tmc h3{font-size:21px!important}}\n.v27 .tmc p.tmc-c{font-size:15px!important;line-height:1.6!important;margin-top:10px!important}.v27 .tmc p.tmc-c a{display:inline;margin:0;font-size:15px!important;font-weight:500;color:var(--ink,#1A1A1A)!important}.v27 .tmc p.tmc-c a:hover{color:var(--pk,#E6007E)!important}\n<\/style><div class=\"tmc-grid\"><article class=\"tmc\"><img loading=\"lazy\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2023\/09\/tomi1-768x768.jpg\" alt=\"Tomi Tapper, Voitto Groupin perustaja\" width=\"96\" height=\"96\" loading=\"lazy\" decoding=\"async\"><div><h3>Tomi Tapper<\/h3><div class=\"tmc-r\">Perustaja<\/div><p>eMBA \u00b7 Aiemmin toimitusjohtaja, Kiva<\/p><p class=\"tmc-bg\">Taustaa: Dustin Group, Fox Racing, Arwidson<\/p><p class=\"tmc-c\"><a href=\"tel:+358400797300\">+358 400 797 300<\/a><br\/><a href=\"mailto:tomi.tapper@voittogroup.com\">tomi.tapper@voittogroup.com<\/a><\/p><a href=\"https:\/\/www.linkedin.com\/in\/tomitapper\/\" target=\"_blank\" rel=\"noopener\">LinkedIn \u2192<\/a><\/div><\/article><article class=\"tmc\"><img loading=\"lazy\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2025\/06\/mikko-768x768-1.jpg\" alt=\"Mikko Fransila, Voitto Groupin perustaja\" width=\"96\" height=\"96\" loading=\"lazy\" decoding=\"async\"><div><h3>Mikko Fransila<\/h3><div class=\"tmc-r\">Perustaja<\/div><p>BSc \u00b7 Aiemmin johtaja, PwC<\/p><p class=\"tmc-bg\">Taustaa: Deloitte, EY, Nokia<\/p><p class=\"tmc-c\"><a href=\"tel:+358505676088\">+358 50 567 6088<\/a><br\/><a href=\"mailto:mikko.fransila@voittogroup.com\">mikko.fransila@voittogroup.com<\/a><\/p><a href=\"https:\/\/www.linkedin.com\/in\/mfransila\/\" target=\"_blank\" rel=\"noopener\">LinkedIn \u2192<\/a><\/div><\/article><article class=\"tmc\"><img loading=\"lazy\" src=\"https:\/\/voittogroup.com\/wp-content\/uploads\/2025\/06\/markku-768x768-1.jpg\" alt=\"Markku Larkio, Voitto Groupin perustaja\" width=\"96\" height=\"96\" loading=\"lazy\" decoding=\"async\"><div><h3>Markku Larkio<\/h3><div class=\"tmc-r\">Perustaja<\/div><p>MSc \u00b7 Aiemmin toimitusjohtaja, Chilitaito<\/p><p class=\"tmc-bg\">Taustaa: Lidl, Microsoft, FootBalance<\/p><p class=\"tmc-c\"><a href=\"tel:+358504094142\">+358 50 409 4142<\/a><br\/><a href=\"mailto:markku.larkio@voittogroup.com\">markku.larkio@voittogroup.com<\/a><\/p><a href=\"https:\/\/www.linkedin.com\/in\/markku-larkio-8247b52\/\" target=\"_blank\" rel=\"noopener\">LinkedIn \u2192<\/a><\/div><\/article><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3a0316 e-con-full v27 v27-sec v27-kerro e-flex e-con e-parent\" data-id=\"a3a0316\" data-element_type=\"container\" data-e-type=\"container\" id=\"kerro\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-d545fc8 e-con-full v27-w v27-cta e-flex e-con e-child\" data-id=\"d545fc8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-017514f e-con-full v27-cta-l e-flex e-con e-child\" data-id=\"017514f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7937f v27-eb elementor-widget elementor-widget-heading\" data-id=\"1a7937f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Contact<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bec99da v27-h2 elementor-widget elementor-widget-heading\" data-id=\"bec99da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does your customer hear when they ask about your product?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b1a16f v27-lead elementor-widget elementor-widget-text-editor\" data-id=\"9b1a16f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A few sentences in your own words is enough. We&#8217;ll respond within one business day and tell you directly if we can help and where we would start. If the matter can be handled without us, we&#8217;ll tell you that too.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b9ae8b e-con-full v27-alt e-flex e-con e-child\" data-id=\"6b9ae8b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74985a6 v27-h3 elementor-widget elementor-widget-heading\" data-id=\"74985a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Would you rather talk?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5627f v27-p elementor-widget elementor-widget-text-editor\" data-id=\"8e5627f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A 45-minute conversation with one of us can also be booked directly from the calendar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3ba56f v27-ghost elementor-widget elementor-widget-button\" data-id=\"b3ba56f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/voittogroup.com\/en\/book-an-appointment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 45-minute conversation \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454d493 v27-p elementor-widget elementor-widget-text-editor\" data-id=\"454d493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"micro\">45 min \u00b7 Teams or Google Meet \u00b7 No sales pitch<\/p><p class=\"mail\">Or by email: <b>hello@voittogroup.com<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1132c09 e-con-full v27-formbox e-flex e-con e-child\" data-id=\"1132c09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a52c335 v27-form elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"a52c335\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Mystery Shopping contact\" aria-label=\"Mystery Shopping contact\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"14178\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a52c335\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Voitto Group Oy\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nimi elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nimi\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nimi]\" id=\"form-field-nimi\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-yritys elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-yritys\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[yritys]\" id=\"form-field-yritys\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-paatos elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-paatos\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat would you like to know about your customers' experience?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[paatos]\" id=\"form-field-paatos\" rows=\"5\" placeholder=\"For example: Our partners sell our product. We want to know what customers are told in the store.\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-valitsin elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[valitsin]\" id=\"form-field-valitsin\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"Mystery Shopping\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-lahde elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[lahde]\" id=\"form-field-lahde\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"mystery-shopping\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send message \u2192<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='en' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2467ab4 e-con-full v27 v27-hide e-flex e-con e-parent\" data-id=\"2467ab4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d677bcd v27-js elementor-widget elementor-widget-html\" data-id=\"d677bcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>(function () {\n  document.addEventListener('click', function (e) {\n    var b = e.target.closest('[data-topic]'); if (!b) return;\n    var hv = document.getElementById('form-field-valitsin'); if (hv) hv.value = 'Mystery Shopping: ' + b.getAttribute('data-topic');\n    var ta = document.getElementById('form-field-paatos'); setTimeout(function () { if (ta) ta.focus({ preventScroll: true }); }, 500);\n  });\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mystery Shopping Mystery Shopping shows what your customers experience in-store and in customer service. Scores tell you the level, but not what to fix. We visit your stores, partners, or customer service like an ordinary customer would. You get comparable findings and fixes, which we go through with you \u2014 and with your partners where [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":12065,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14178","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mystery Shopping for Stores and Customer Service | Voitto Group<\/title>\n<meta name=\"description\" content=\"Mystery Shopping for chains and brands. 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